Returns Policy
At OIQQM, we want you to feel confident with your purchase. If you are not completely satisfied with your order, we are here to help.
Return Timeframe
Returns must be requested within 30 days of receiving your product, unless otherwise stated for specific promotions or trial programs.
Order Cancellation & Processing
Order Cancellation
You may request to cancel your order within 24 hours of placing your order, provided that the order has not yet been processed for shipment.
If your cancellation request is submitted within this timeframe and before shipment, a full refund will be issued.
Once your order has been processed, packed, or shipped, cancellation is no longer available. However, you may request a return after receiving your order.
Order Processing
All orders are typically processed and shipped within 48 hours (2 business days) after payment confirmation.
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Return Conditions
To qualify for a return:
- The product must be returned in its original packaging (if applicable)
- The product must be unused, clean, and free from damage
- Proof of purchase may be required
A maximum of two (2) items per order may be eligible for refund.
Unlimited exchanges and store credit options may be available.
If the replacement item has a higher value, you will be responsible for paying the difference. If the replacement item costs less, the remaining balance may be refunded.
Return Fees & Process
A 15% restocking and processing fee may apply to returned items to cover inspection, handling, and repackaging costs.
Customers are responsible for return shipping costs unless the return is caused by an error on our part.
We do not provide prepaid return labels unless the product received was damaged, defective, or incorrect.
Non-Refundable Items
The following items are not eligible for refund:
- Shipping protection fees
- Shipping charges
- Priority processing fees
- Final sale items
- Gift cards
- Products damaged due to misuse
Return Tracking Requirement
Once a return request has been approved, you must provide valid tracking information.
Returns sent without prior approval or tracking details may not be processed.
How To Start A Return
To request a return, please contact our customer support team:
Please include:
- Order number
- Reason for return
- Photos (if applicable)
- Any relevant details regarding your request
Refund Methods
Approved refunds will be issued through:
- Original payment method
- Store credit
- Product exchange
If the original payment method cannot be processed, store credit may be provided for the same value.
Refunds are typically completed within 5–10 business days after the returned product has been received and inspected.
30-Day Risk-Free Trial
At OIQQM, we stand behind the quality of our wellness products.
Select products may include a 30-Day Risk-Free Trial. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.
How The Trial Works
- The trial period begins on the delivery date
- Trial eligibility applies only to selected OIQQM products
- Products must be returned in acceptable condition
- Returns must be requested within the trial period
Trial Return Process
- Contact our support team:
within 30 days of delivery.
- Receive return instructions.
- Send the product back according to the provided instructions.
- Once received and inspected, your refund will be processed within 5–10 business days.
Return shipping costs may be deducted where applicable.
Trial Exclusions
The following are not eligible:
- Products from previous purchases
- Final sale products
- Products damaged through misuse
- Items returned without approval
Chargebacks & Payment Disputes
If you experience any issue with your order, please contact us first before filing a chargeback or payment dispute.
Unauthorized disputes filed without contacting our support team may affect eligibility for refunds, exchanges, or trial benefits.
Our team is always happy to help resolve any concerns.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately.
We will review the issue and provide an appropriate solution, including replacement or refund where applicable.
For issues caused by OIQQM, customers will not be responsible for return shipping costs.
Non-Returnable Products
Certain products cannot be returned, including:
- Perishable goods
- Customized products
- Personal care items that have been opened or used
- Hazardous materials
- Clearance or final sale items
- Gift cards
If you are unsure whether your product qualifies for return, please contact us.
Exchanges
If you would like to exchange an item, the fastest option is usually to return the original product and place a new order after your return request has been approved.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving the product.
Returned products must be:
- Unused
- In original packaging
- Accompanied by proof of purchase
Refund Processing
Once your return is received and inspected:
- Approved refunds will be issued within 10 business days
- If your return request is rejected, we will contact you with further information
- If you have not received your refund after 15 business days, please contact:
Shipping Responsibility
If the return is caused by the customer (such as ordering the wrong item or changing their mind), the customer is responsible for return shipping costs.
The shipping fee will depend on the carrier selected by the customer.
If the return is caused by OIQQM (such as receiving a damaged, defective, or incorrect product), OIQQM will cover the necessary return shipping costs.
For any questions regarding returns or refunds, please contact: