Shipping policy
At OIQQM, we are committed to providing a smooth and reliable delivery experience for our customers worldwide.
Please review the following shipping information before placing your order.
Order Processing & Cancellation
Order Cancellation
Once an order is placed, processing begins immediately to ensure fast fulfillment.
If you need to make changes or request cancellation, please contact our support team as soon as possible.
Once your order has been processed, packed, or shipped, it cannot be canceled.
However, after receiving your order, you may contact us to request a return according to our Returns & Refunds Policy.
Priority & Insured Shipping
If you select Priority + Insured Shipping, your order may qualify for additional protection.
If your package is lost during transit, you may be eligible for:
- A replacement shipment
- A refund (where applicable)
For orders shipped with standard/free shipping options, we will work with you to resolve confirmed lost shipments.
Worldwide Shipping
We are proud to offer international shipping to customers around the world.
We currently ship to many countries and regions. However, some locations may not be available due to carrier limitations or local regulations.
If we are unable to ship to your location, our support team will contact you.
Fulfillment Locations
To provide efficient shipping, orders may be fulfilled from available inventory locations, including:
- United States
- Asia
- United Kingdom
- Australia
Your order will be shipped from the fulfillment center with available stock at the time of purchase.
Lost or Missing Packages
OIQQM is not responsible for delays or delivery issues caused by incorrect shipping information provided by the customer.
Please carefully confirm your:
- Shipping address
- Billing information
- Contact details
before completing your purchase.
If an issue occurs due to an error on our part, we will take responsibility and work with you to provide a suitable solution.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or local taxes depending on your country’s regulations.
OIQQM is not responsible for customs fees charged after your order has been shipped.
By purchasing from our website, you acknowledge that your order may be subject to customs clearance procedures.
Shipping Time Estimates
Shipping times vary depending on destination and customs processing.
Estimated delivery times:
| Location | Estimated Shipping Time |
|---|---|
| United States | 7–15 Business Days |
| Canada & Europe | 7–15 Business Days |
| Australia & New Zealand | 7–15 Business Days |
| Central & South America | 15–25 Business Days |
| Asia | 7–15 Business Days |
| Africa | 15–30 Business Days |
Please note:
- Processing time: 2–3 business days
- Estimated delivery times do not include customs or clearance delays
- During promotional periods or holidays, processing and delivery may take slightly longer
Maximum estimated delivery time may vary depending on destination and carrier conditions.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please note that some shipping methods may not provide detailed tracking updates throughout the entire delivery process.
My Tracking Information Shows "No Information Available"
Some carriers may require 2–5 business days after shipment for tracking information to appear.
If your tracking number has not updated after 5 business days, please contact our support team:
We will be happy to assist you.
Will My Items Arrive In One Package?
For logistical reasons, items from the same order may sometimes be shipped separately.
This may happen even if you selected combined shipping at checkout.
You may receive multiple tracking numbers depending on inventory availability and fulfillment locations.
Contact Us
If you have any questions regarding your order, shipping status, or delivery information, please contact our customer support team:
We are always happy to help.